Refund policy

We want you to feel confident when shopping with us. On this page, you’ll find everything you need to know about your right of withdrawal, open purchase, how to return a product, refunds, exchanges, and transport damage.

Open purchase – 30 Days

You always have 30 days to return your purchase from the date you received your order. This gives you plenty of time to try your product in peace.

You may open the packaging and try the product carefully.
The product must not show any signs of use.
All labels, accessories, and the original packaging must be included.

For hygiene reasons, we cannot accept returns of used products.

Right of withdrawal – 14 Days

Within the EU, you have a 14-day right of withdrawal by law, starting from the day you receive your order.

Products that cannot be returned

Certain items cannot be returned due to legal or hygiene reasons, including:

Custom-made or personalized products
Special orders
Personal care or hygiene-related products
Products that have been in direct contact with the skin and cannot be resold
Hazardous materials, flammable liquids, or gases

If you’re unsure whether your product can be returned, feel free to contact us — we’re happy to help.

How to return a product – step by step

Register your return – log in to your My Account and register your return request. Returns that are not registered in advance cannot be processed.
We review your request – you will receive an email confirmation that we have received your request, and we will contact you if any information is missing.
You receive your return label from Bring – once we have created the return label, Bring will send it to you in a separate email, either as a QR code or a PDF for printing.
Pack and drop off your return – pack the item securely, preferably in its original packaging, and drop it off at any Bring service point.
We receive and process your return – once your package reaches our warehouse, the product will be inspected. You’ll receive an email as soon as the return has been processed.

Have you chosen invoice payment via Qliro? If you have selected invoice as your payment method via Qliro, you are responsible for keeping track of the invoice due date. In the event of a return, we recommend contacting Qliro’s customer service.

Return fee

To cover shipping and handling costs, a return fee of €9 will be deducted from your refund.

Exchanges if size or model

If you wish to exchange your product for another size or model, the fastest way is:

Place a new order for the product you want.
Use the discount code on your delivery note to make the exchange free of charge.
Register a return for the original product.

This ensures you receive the correct product as quickly as possible.

Return address

Please note that packages sent to us without a registered return request cannot be accepted.

Rehaboteket AB
Elementgatan 10
504 64 Borås
Sweden

Refunds

Once we have received and approved your return, your refund will be processed within 14 days. Refunds are always issued to the same payment method used at checkout.

Direct payments are usually refunded within 2–3 banking days
Invoices are adjusted via Qliro
The return fee is deducted from your refund

If you return your entire order, we also refund the original shipping cost you paid at checkout.

Multi-buy offers – how discounts are adjusted on returns

If you used a multi-buy offer (e.g. “buy 4 pay for 3” or a percentage discount), and your return means the conditions are no longer met, the prices will be recalculated before the refund.

A simplified example:

If you purchase multiple items with a quantity discount and you return part of the order – then the remaining items will revert to their original full price.

A complete explanation with calculation examples is available in our Terms & Conditions.

Transport damages

Please check your package as soon as it arrives. If the item is damaged:

Visible transport damage must be reported directly to the carrier upon delivery.
Then contact us, and we will help you with a replacement or repair.

For approved claims, we replace or repair the product at no cost to you.

Unclaimed packages

Packages that are not collected are not covered by the right of withdrawal. A handling fee of €19 will be charged for unclaimed packages.

Questions?

Our customer service team is here to help. Contact us here!