Terms of service
1. Introduction
1.1. The following terms and conditions (“Terms of Purchase”) apply between you and Svenska Rehaboteket AB, company registration no. 556882-3297 (“Rehaboteket”, “we”, or “us”), and govern all use of, and all orders placed on, www.rehaboteket.de (the “Website”).
1.2. By using the Website or placing an order, you confirm that you have read, understood and accepted these Terms of Purchase. You are responsible for having read and understood the terms before completing your purchase.
1.3. Rehaboteket reserves the right to update or amend these Terms of Purchase at any time. The date of the latest update is stated at the bottom of this page. Please note that the Terms of Purchase applicable to your order are those published and accepted at the time the order was placed.
1.4. Rehaboteket reserves the right for any items being sold out, assortment changes or typographical errors. We cannot guarantee that all products shown on the Website are available at the time of ordering.
1.5. If you have any questions, you are always welcome to contact us, please choose your preferred method of contact here.
2. Prices
2.1. All prices listed on www.rehaboteket.de in euros (EUR) and include VAT, unless otherwise stated.
2.2. Any shipping costs and fees are listed separately at checkout before the purchase is completed.
2.3. Rehaboteket reserves the right to correct obvious pricing errors due to technical errors or misprints.
2.4. The prices applicable to your order are those stated at the time of purchase.
3. Payment
3.1. Rehaboteket.se uses Qliro AB (publ) as its payment service provider. Qliro is a Swedish credit market company supervised by the Swedish Financial Supervisory Authority (Finansinspektionen) and offers secure and flexible payment options for online purchases.
3.2. In Qliro’s checkout, you can choose the payment method that suits you best – for example, invoice, instalment payment, card payment or direct bank payment. Qliro’s checkout is free of charge. Interest and fees may apply for certain payment methods. Read more about Qliro’s payment terms at www.qliro.com.
3.3. Card payments are processed according to the PCI-DSS security standard and protected by 3D Secure.
3.4. Once your purchase has been completed, an order confirmation will be sent to you by email. A binding agreement between you and Rehaboteket arises only once we have sent the delivery confirmation.
4. Delivery
4.1. Normal delivery time is 1–3 working days from the time we receive your order. When your order has been dispatched, you will receive an email with a tracking number so that you can follow your parcel. If your delivery takes longer than expected, please contact us for assistance.
4.2. Deliveries are made according to the available shipping options shown at checkout. We offer free shipping to consumers on purchases over 59 Euro.
5. Right of withdrawal and open purchase
5.1. Under Swedish law, you have a 14-day right of withdrawal; however, we offer a 30-day open purchase for your convenience. The withdrawal period begins on the day you receive the goods.
5.2. You are entitled to carefully open the packaging and try the product, but it must not show any signs of use.
5.3. Exceptions to the right of withdrawal apply to custom-made products or goods that, for hygiene reasons, cannot be returned.
6. Exchange of product
6.1. If you wish to exchange for another size or model, please place a new order and register a return for your previous purchase via “My Account” on the Website. By entering the discount code provided on your delivery note, we will exchange your product without any additional shipping cost.
This is the fastest way to receive the correct product.
7. Returns
7.1. Register your return via “My Account” on the Website. Once your return request has been submitted, Rehaboteket will review and either approve or decline it. You will receive further instructions by email as soon as the return has been processed.
7.2. The product must be in unchanged condition and in its original packaging. Any accessories and manuals must be included.
7.3. A return fee of 9 Euro will be deducted from your refund or credited on your invoice.
7.4. When returning an entire order, the product amount and any original delivery fee will be refunded. The return fee is non-refundable.
7.5. A return label (QR code or PDF) must be issued by Rehaboteket. Rehaboteket accepts no responsibility for parcels sent to us without a registered return case.
Return address:
Svenska Rehaboteket AB
Elementgatan 10
504 64 Borås
Sweden
7.6. Multi-Buy Offers
If a return results in the campaign conditions no longer being met (for example, “buy 4 pay for 3”), the order will be adjusted to regular pricing before any refund is issued.
Example 1 (in SEK): Two pairs of heel cups with 15% discount
You purchase two pairs of heel cups at SEK 209 each and receive a 15% discount on the total. If one pair is returned, the discount is void and the remaining pair is charged at the regular price.
Calculation:
- Regular price for two pairs: 2 × 209 = 418 SEK
- Discount: –15% = –63 SEK
- Paid (with offer): 355 SEK
- When returning one pair: remaining pair = 209 SEK
- Refund: 355 – 209 – 69 = 77 SEK refunded
Example 2 (in SEK): Buy 4 pairs of compression socks, pay for 3
You buy four pairs at SEK 149 each and receive one pair for free. If one pair is returned, no refund is made. If two pairs are returned, the discount is void and you are refunded for one pair.
Calculation (returning two pairs):
- Regular price for four pairs: 4 × 149 = 596 SEK
- Paid (with offer): 447 SEK
- Remaining two pairs = 2 × 149 = 298 SEK
- Refund: 447 – 298 – 69 = 80 SEK refunded
8. Complaints
8.1. If a product is defective, damaged or incorrect, please contact our customer service within a reasonable time. A complaint made within two months of discovering the defect is always considered timely. You may make a complaint up to three years after purchase if the defect is deemed to be a manufacturing fault, in accordance with the Swedish Consumer Purchase Act.
8.2. For approved complaints, Rehaboteket will cover the shipping costs.
9. Refunds
9.1. Refunds are made within 14 days from the date we have received and approved your return or complaint. The amount will always be refunded using the same payment method used at the time of purchase.
10. Transport damage
10.1. If an item is damaged upon receipt, we will replace or repair it free of charge. Visible transport damages must be reported directly to the carrier upon collection.
11. Uncollected parcels
11.1. For parcels not collected, a fee of 19 Euros will be charged to cover shipping and handling costs. Uncollected parcels are not covered by the right of withdrawal.
12. Personal data
12.1. We process your personal data to manage your order, payment and delivery. Read more in our Privacy Policy and in Qliro’s Privacy Policy.
13. Cookies
13.1. We use cookies to improve your user experience and to analyse the use of our Website. By using Rehaboteket’s Website, you accept the use of cookies as stated in our Privacy Policy.
14. Sales to minors
14.1. We do not enter into agreements with persons under the age of 18.
15. Dispute resolution
15.1. If a dispute arises that we cannot resolve together, you may use the EU Commission’s online dispute resolution platform: https://consumer-redress.ec.europa.eu/
16. Product safety
16.1. All our products are CE-marked in accordance with the applicable EU standard for medical devices (Class IIa), ensuring proper function and quality.
17. Last updated
17.1. The latest update of Rehaboteket’s Terms of Purchase was made on 2 January 2026.